Terms & Conditions

Effective date: 9 September 2026 · Last updated: 20 September 2026

These Terms & Conditions (“Terms”) govern your use of TuitionPilot (the “Service”), operated by Naiyem Aktar Mazumder (sole proprietor) (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms.

1. The Service

TuitionPilot helps tuition teachers and coaching centres manage students and classes, mark attendance, generate monthly fees, and send fee reminders, absent alerts and receipts to parents over WhatsApp or SMS. It is available as a website and as apps for iPhone and Android. Parents pay teachers directly using UPI.

2. Eligibility & account

You must be at least 18 years old and provide accurate information. You are responsible for keeping your login secure and for all activity under your account.

3. Payments between parents and teachers

All fee payments from parents are made directly to the teacher’s own UPI ID. TuitionPilot only helps you send reminders and record payments — we are not a party to, and do not process, collect, or hold, parent-to-teacher payments. Any dispute over tuition fees is solely between the teacher and the parent.

Your UPI ID and QR code are yours to keep correct. You enter your own UPI ID and upload your own QR code, and we pass them to parents exactly as you gave them to us. We check that a UPI ID is correctly formatted, and where we can read your uploaded QR code we check that it matches — but we have no way to confirm that a UPI ID actually belongs to you. If the details you enter are wrong, fees will go to whoever those details belong to, and neither we nor your bank can reverse that. Please check them against your own UPI app before sending your first reminder, and again whenever you change them.

We are not responsible for fees paid to the wrong person because the payment details you provided were incorrect, incomplete, out of date, or belonged to someone else. Such payments are made directly from a parent to the holder of those details and never pass through us, so we cannot trace, recover, reverse or refund them, and we are not liable for any resulting loss. Keeping your UPI ID and QR code accurate and up to date is your responsibility.

4. Subscription & billing

• TuitionPilot offers a free plan and paid plans. The free plan covers up to 10 students and 50 parent messages a month, and requires no payment or card details.
• Paid plans are billed monthly in advance: Plus at ₹299 per month (up to 20 students) and Pro at ₹499 per month (up to 50 students). Current plans and limits are shown on our Pricing page, which forms part of these Terms.
• Custom plans for coaching centres and schools are available by separate written agreement, on the terms and price agreed with us. These are institutional arrangements negotiated directly with us. They are not a way for an individual user of the iPhone or iPad app to buy or unlock Plus or Pro features outside Apple In-App Purchase.
• Prices are in Indian Rupees and inclusive of applicable taxes.
• Paid on our website: each payment activates your plan for the stated period and there is no auto-renewal — your plan simply ends unless you choose to pay again.
• Paid inside the iPhone or iPad app: governed by section 4B below.
• If a paid plan ends or is not renewed, your account returns to the free plan. Nothing is deleted — your students, fees and attendance records remain exactly as they are, but the free plan's limits apply again and you will not be able to add new students until you renew.
• We may change our prices or plan limits. If we do, we will give you clear advance notice, and any change will apply only from your next payment — never to a period you have already paid for.
• On our website and in the Android app, subscription payments are processed by Razorpay, each payment covers one month, and nothing renews automatically. We do not store your card, UPI PIN or bank details. This does not apply to purchases made inside the iPhone or iPad app, which are governed by section 4B.
• Refunds for purchases made through Apple are handled by Apple under Apple’s own policies, not by us. We cannot issue, approve or refuse a refund for an Apple purchase — requests go to Apple.
• See our Refund & Cancellation Policy for details.

4B. Subscriptions bought on iPhone or iPad (Apple In-App Purchase)

This section governs TuitionPilot Plus and TuitionPilot Pro bought inside the iPhone or iPad app. Those are monthly auto-renewable subscriptions sold by Apple through In-App Purchase.

• The price and currency Apple shows you at the moment of purchase are the ones that apply, and they control over any price shown elsewhere on this website.
• Payment is charged to your Apple Account when you confirm the purchase.
• The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period. Apple may charge the renewal within the 24 hours before the period ends.
• You manage and cancel it in your Apple Account subscription settings (Settings → your name → Subscriptions). Cancelling stops future renewals; access continues to the end of the period already paid for.
• If you reinstall the app or move to a new device, use Restore Purchases inside the app to bring your subscription back.
• Refunds for Apple purchases are handled by Apple under Apple’s own policies, at reportaproblem.apple.com. We cannot issue, approve or refuse one.
• Your access to paid features may change when a subscription expires, is cancelled, refunded or revoked.
• These payments are entirely separate from the tuition fees parents pay to teachers, which never pass through TuitionPilot or Apple — see section 3.
• Purchases through Apple are also subject to Apple’s Standard End User Licence Agreement.

4A. AI features and Paper Checking

• The AI Assistant (question papers, homework, worksheets, parent progress notes) is available on every plan, including Free.
• Paper Checking is available on the Plus and Pro plans only. It is not part of the Free plan.
• Everything these features produce is a draft, not an answer. Marks, totals, comments and generated questions are suggestions for you to read, correct and decide on. We do not guarantee that any of it is accurate, complete or suitable, and you must check it before it reaches a student or a parent.
• The academic decision is always yours. A mark on a student’s paper, what a report says about a child, and anything sent to a parent remain your professional judgement and your responsibility.
• You are responsible for the photographs and text you upload, and you confirm you are permitted to upload a student’s work or a register containing other people’s details and to have it processed as described in our Privacy Policy.
• AI features depend on a third-party provider and may be slow, unavailable, or changed or withdrawn at any time. Fair-use limits apply so that one account cannot exhaust the service for everyone.

5. Acceptable use

• You will only add parents’ contact numbers that you are authorised to contact, and you are responsible for obtaining any necessary consent to message them.
• You will not use the Service to send spam, unlawful, abusive, or misleading messages.
• You will not attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.

6. Message delivery

WhatsApp messages are delivered through third-party platforms (Meta / our messaging provider). We cannot guarantee delivery, timing, or that a recipient’s number is reachable, as this depends on those platforms and the recipient’s settings.

7. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time.

8. Limitation of liability

To the maximum extent permitted by law, TuitionPilot shall not be liable for any indirect, incidental, or consequential damages, or for any loss arising from missed/undelivered messages, payment disputes between teachers and parents, or data entered by you, including an incorrect or out-of-date UPI ID or QR code. Our total liability for any claim shall not exceed the subscription fees you paid in the preceding three (3) months.

9. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms.

Deleting your account. You can permanently delete your account and its data from inside the app (in the iPhone app, from Account/Settings) or by emailing us. Deletion is permanent and removes your students, parents, attendance and fee records — see our account deletion page.

Deleting your account does not cancel an Apple subscription. A subscription bought through Apple In-App Purchase is billed by Apple and continues to renew until you cancel it in your Apple account settings. Cancel it there before deleting your account, or you may continue to be charged for a service you can no longer use.

10. Changes to these Terms

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Cachar, Assam.